Owner has ghosted me
If could give them less than -10 stars I would. This entire experience has been a nightmare from the beginning. We ordered all new windows and a rear entry door May/June of last year. We were told that it would be as much as 6-8 weeks for everything to come in and they would call to schedule the install once everything was in stock. 3 months went by and we heard NOTHING from anyone. Finally after a couple of phone calls I was told " your windows have been here but nobody knew who they were for. The windows were finally installed in November, but still no door. We noticed that the screens that came with the windows tagged on one side. We showed this to the installer and said he would "fix" it when he came back to install the door. Three more months went by and we still hadn't heard about where the door was. In March they offered to refund us the cost of the door, but when I asked about the screens, Bob decided he was going to come up and get involved. He came up and met with me, he remeasured the door, I explained what we wanted and he offered to replace the screens with aluminum mesh screens, he assured me that it would only take a few weeks to have the door made and that I would be kept in the loop as far as the timeline....that was March. I have called Bob several times to find out what is going on, including text messages, and have gotten NO RESPONSE. I called the office and was assured that Bob or someone would be in touchthe next day. That was last week. -10000 stars
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